Refund And Return – houseofbhavini.com

Introduction

Briefly describe the purpose of the policy, stating the company’s commitment to customer satisfaction.
Mention that this policy applies to all purchases made through the website.

Timeframe: Specify the period within which customers can request a return in 7 days from the date of delivery).
Condition of Products: Explain that products must be unused, in their original packaging, and with all tags and labels intact to be eligible for return.
Exceptions: List any items that are non-returnable, such as perishable goods, personalized products, intimate items, or digital downloads.

Initiating a Return: Describe how customers can initiate a return contacting customer service, filling out a return request form, or using an online returns portal.
Return Shipping: Explain who bears the cost of return shipping. If you offer free returns, make that clear. If not, mention that the customer is responsible for the return shipping charges.
Return Pickup: If applicable, explain the process for arranging a pickup of the return item.

Refund Eligibility: State that refunds will be processed once the returned product is received and inspected.
Refund Method: Specify how refunds will be issued to the original payment method, store credit, or bank transfer.
Timeframe: Provide an estimated timeline for processing refunds in 5-10 business days after the return is received.
Partial Refunds: Mention if partial refunds are available for certain products or under specific conditions if the item is not in its original condition or is damaged.

Eligibility: Outline the conditions under which exchanges are allowed wrong size, color, or defective product.
Process: Describe the process for exchanging an item, including any additional costs or requirements.
Non-Exchangeable Items: List items that cannot be exchanged, similar to non-returnable items.

Reporting Timeframe: Specify how soon customers should report damaged or defective products within 48 hours of delivery.
Proof of Damage: Mention the need for photographic evidence of the damage or defect.
Replacement: Explain the process for receiving a replacement product at no extra cost.

Before Shipping: Allow customers to cancel their orders before they are shipped and outline the process.
After Shipping: Explain the options available if customers wish to cancel an order after it has been shipped, such as refusing delivery or returning the item after receipt.

Provide contact details for customers to reach out with any questions or issues related to returns, refunds, or exchanges.

State that the company reserves the right to modify the refund and returns policy at any time, and provide information on how customers will be notified of changes.