Frequently Asked Questions (FAQs)
What is the return policy?
You can request a return within 15 days of receiving your order, provided the product is unused, in its original condition, with tags attached, and in the original packaging. Some products, such as customized or sale items, may be non-returnable.
How can I track my order?
Once your order is shipped, you will receive a confirmation email/SMS with a tracking link. Click on the link to see real-time updates on your shipment status.
What payment options are available?
We accept various payment methods, including credit/debit cards, net banking, wallets, and popular digital payment apps. All transactions are secure.
How long does delivery take?
Delivery typically takes between 5 to 7 business days, depending on your location. Remote areas may experience longer transit times.
Can I change or cancel my order after placing it?
Orders can be cancelled or modified within a certain time frame after placement. Please contact our customer support as soon as possible to make changes.
Are there any products that cannot be returned?
Yes, some products like customized suits, lingerie, or items marked as non-returnable cannot be returned or exchanged. Please check product details before purchasing.
How do I make an exchange?
Initiate an exchange request within 3 days of delivery for a different size, color, or style. Follow the instructions on your account or contact support to process the exchange.
What should I do if I receive a damaged or incorrect product?
Immediately contact our customer support with photos of the product. We will arrange for a replacement or refund as per our policy.
Are discounts and offers applicable on all products?
Discounts are applicable as per promotional offers. Some exclusions may apply, and offers are subject to change without prior notice.
Is my personal information safe on your platform?
Yes. We follow strict privacy protocols to protect your personal data. Your information is used solely for order processing and communication.
What should I do if I forget my password?
Use the “Forgot Password” option on the login page to reset your password via email or SMS.
How do I contact customer support?
If you have any questions or concerns, please contact us at:
Email: contact@houseofbhavini.com
Contact: (+91)-790-6270-757
Address: R1B-110, Arocon Rainbow,
Jaipuria Sunrise Greens,
Ghaziabad. 201002, U.P. India
